Refund policy

Last Updated: September 14, 2026

At Hushly Paws, we want every customer to have a smooth shopping experience. Please read the following policy carefully before placing your order, as completing a purchase means you acknowledge and agree to these terms.

All Sales Are Final

All Hushly Paws sales are final. We do not accept returns or issue refunds for change-of-mind purchases, incorrect size selections, ordering by mistake, or simply deciding that you no longer want the product.

Please make sure you review your order details, product information, and sizing information carefully before completing your purchase.

Change-of-Mind Purchases

We do not offer refunds or returns if you:

  • Change your mind after placing an order
  • No longer want the product
  • Ordered the wrong size
  • Ordered the wrong product
  • Ordered by mistake
  • Find the product is not what you expected
  • Purchase the product and later decide you do not need it

These orders are considered final and are not eligible for a refund or return.

Damaged or Incorrect Items

While all sales are final, we understand that mistakes or issues can occasionally occur during shipping or fulfillment.

If your order arrives damaged, defective, or incorrect, please contact us at hushlypaws@gmail.com as soon as possible after delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or video showing the product and/or packaging
  • Any other information that may help us understand the issue

Our team will review the information and determine the appropriate solution.

Damaged Items

If your product arrives damaged, please do not throw away the product or packaging until you have contacted us. Photos of the damaged product and packaging may be required so we can properly assess the issue.

Damage that occurs after delivery due to misuse, improper handling, normal wear and tear, or failure to follow the product's care instructions is not considered a manufacturing or shipping defect.

Incorrect Items

If you receive an item that is different from what you ordered, contact us at hushlypaws@gmail.com with your order number and photos of the item you received.

We will review the situation and, where appropriate, work with you to resolve the issue.

Exchanges

Because all sales are final, we generally do not offer exchanges for change-of-mind purchases, incorrect sizing, or ordering the wrong product.

If you received an incorrect, defective, or damaged item, please contact us so we can review your specific situation.

Order Changes & Cancellations

Orders may begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or cancelled after purchase.

If you need to request a change or cancellation, contact us as soon as possible at hushlypaws@gmail.com. Once an order has entered processing or been shipped, changes or cancellations may no longer be possible.

Refunds

Refunds are not available for change-of-mind purchases, and all sales are final.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine whether a resolution is available.

Contact Us

If you believe there is an issue with your order, please contact us at:

Email: hushlypaws@gmail.com

When contacting us, please include your order number and a clear explanation of the issue so we can assist you as efficiently as possible.

By placing an order with Hushly Paws, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy, including our final-sale and no-change-of-mind provisions.